Products & Platforms

Owned and scaled a multi-app healthcare platform connecting patients, hospitals, pharmacies, and operational staff through real-time booking, queue management, and service workflows.

Defined and led the rebuild of the hospital queue management system, replacing the legacy operational backbone with a scalable, workflow-driven platform supporting real-time hospital operations.

Contributed to pricing definition, roadmap planning, and deployment readiness for an AI voice telephony agent automating hospital call handling, appointment booking, and reception workflows.

Owned and led the end-to-end redesign and rebuild of the hospital admin dashboard, transforming it into a scalable, self-serve platform enabling independent hospital onboarding, staff management, and operational control.

Defined and improved the hospital receptionist booking and token management system, enabling staff to manage appointments, assign tokens, coordinate patient flow, and synchronize real-time updates across hospital systems.

Owned and delivered the pharmacy vendor dashboard used by pharmacy partners to process prescription orders, generate bills, and manage medicine fulfillment within the ZappQ platform.

Defined and led the structuring of the centralized internal operations system used by internal teams to manage hospitals, bookings, live queues, pharmacy operations, and platform configurations across the ZappQ ecosystem.