Deep dives into complex problems I've solved.
Designed and implemented a structured taxonomy to fix fragmented doctor discovery caused by inconsistent hospital-defined specialisations.
Redesigned the pharmacy ordering experience end-to-end, fixing broken prescription upload, unstructured catalog, and unclear ordering flows to make medicine ordering usable and scalable.
Led the redesign and relaunch of lab test booking, expanding ZappQ beyond doctor appointments into diagnostics services.
Led stabilization and reliability improvements across booking and discovery flows, significantly improving product maturity and release stability.