Rebuilding the Pharmacy Experience to Enable Reliable Medicine Ordering

The pharmacy feature was difficult to use and not scalable. Key issues:

• Prescription upload flow was confusing
• Users did not know what to do after uploading prescriptions
• Medicine catalog had no categories and products were listed randomly
• Users could not easily find medicines
• No clear ordering and checkout flow for prescription-based orders
• Users could not reuse previous prescriptions

This resulted in low pharmacy adoption and limited real-world usability, preventing pharmacy from functioning as a reliable core feature.

The pharmacy system lacked structured product organization and user flow design.

• No category system for medicines
• No clear separation between prescription and non-prescription flows
• No structured ordering flow
• Catalog was not designed for scalability

The system was built for initial launch but not designed for usability or growth.

Redesigned the pharmacy experience end-to-end. Key changes:

• Redesigned prescription upload and ordering flow
• Designed two distinct ordering systems: prescription-based ordering (upload and pharmacist validation) and direct product purchase (browse and buy), ensuring clarity and correctness for different medicine types
• Enabled reuse of previous prescriptions
• Created structured medicine category system
• Organized catalog into scalable product categories
• Designed clear ordering and checkout flow for prescription orders
• Added structured product discovery with featured and category sections
• Enabled scalable catalog and product management

This transformed pharmacy into a usable and scalable feature.

• Identified usability and scalability issues in pharmacy experience
• Independently drove end-to-end redesign of pharmacy flows
• Defined catalog structure and category system
• Designed prescription ordering and reuse flows
• Worked with engineers to implement new structure and flows
• Validated usability and correctness after rollout

• Made pharmacy ordering usable and scalable
• Improved ordering clarity and usability
• Reduced confusion in prescription ordering
• Enabled structured and scalable medicine catalog
• Established foundation for reliable medicine ordering

• Pharmacy ordering is a key healthcare service expansion beyond doctor booking
• Poor pharmacy experience limits product usefulness and adoption
• Scalable catalog and ordering flows are essential for growth
• This enabled ZappQ to support medicine ordering reliably as the platform scaled